Charge prefix guide
What is a Just Eat charge?
Just Eat (Just Eat Takeaway.com) is the takeaway-ordering platform dominant in the UK and much of Europe: when you order through the app or site and pay by card, Just Eat processes the payment, so the statement names Just Eat rather than the takeaway that cooked your food. That single descriptor covering thousands of independent restaurants is exactly why it gets searched — a Friday-night order from a local kebab shop shows up looking like a company you 'never bought from'. Charges can also come from gift-card purchases via third-party sellers, and amounts can differ slightly from the menu total once service and delivery fees are added. Exact statement wording varies by country and bank.
Important: a processor prefix identifies who processed the payment — not necessarily who you bought from.
Real examples of how it appears
- JUST EAT
- JUST-EAT.CO.UK
- JUSTEAT.CO.UK LONDON
- JUST EAT [city]
Formats vary by bank — reference fragments, cities and codes come and go, but the prefix shape stays recognisable.
Descriptor formats to look for
- JUSTEATb …
How to verify the charge
- Log into your Just Eat account (app or just-eat.co.uk) and open your order history — match the amount and date, allowing a day or two for the payment to settle.
- Search your email, including spam, for a Just Eat order confirmation around the charge date — it names the actual restaurant.
- Ask household members whether they ordered using a saved or shared card, or whether they have their own Just Eat account with your card attached.
- If nothing matches, contact Just Eat customer support through the website or app with the amount, date and card's last 4 digits — they can look up orders tied to your payment details.
Is it fraud?
Most of the time this is a real takeaway order — yours forgotten, or a family member's on a saved card — and the confusion comes purely from the platform name replacing the restaurant name. Check order history and email receipts first. Just Eat charges also show up in genuine fraud reports, though: stolen card details get used to order food because delivery is instant and untraceable to the fraudster's address. If you find multiple charges and nobody in the household ordered, treat it as card compromise — report it to Just Eat so they can flag the account that ordered, tell your bank to block the card and raise a chargeback, and change your Just Eat password in case the account itself was hijacked.
Frequently asked questions
Why does Just Eat show on my statement instead of the restaurant?
Just Eat takes the card payment on behalf of the takeaway, so the statement names the platform, not the restaurant. Your order confirmation email or Just Eat order history will name the actual restaurant behind each charge.
I have Just Eat charges but never ordered — what should I do?
Rule out family members using a saved card, then contact Just Eat support so they can trace which account placed the orders. If they aren't yours, ask your bank to block the card and dispute the charges — stolen card numbers do get used on food-delivery platforms.
Why is my Just Eat charge more than my order total?
Delivery fees, service fees and small-order fees are added at checkout, and some payments settle a day or two after ordering. Compare against the final checkout total in your confirmation email rather than the menu prices.
Common misunderstandings
- The city or state shown is often the company's registered address, not where you made the purchase.
- Charges can post days or weeks after the purchase.
- Small businesses may bill under a legal or holding-company name.
Whole statement, one pass
Stop looking charges up one by one
Upload the statement instead: every descriptor identified with confidence levels, plus subscriptions, duplicates and fees flagged automatically. Free account, no card required, deleted after 24 hours.
No bank logins · card numbers redacted before storage · everything deleted after 24 hours