What is a Paddle charge?

How to verify the charge

1. Read what follows PADDLE.NET* — it is normally the actual product's name; if it's truncated, search the fragment plus the word 'Paddle'.
2. Search your email (all folders, including spam and promotions) for receipts from Paddle — Paddle emails a receipt to the address used at checkout, naming the product and amount.
3. Use Paddle's own lookup: visit the support chat at paddle.net, where you can trace the transaction using the last 4 digits of the card, the amount and currency, the date, and the email you may have used — this is Paddle's official route, confirmed at https://www.paddle.com/about/why-has-paddle-charged-me.
4. Once you know the product, manage or cancel the subscription via the link in the Paddle receipt email or through the product's own account settings.

Is it fraud?

The dominant benign explanation is a software subscription renewing — often an annual one you bought twelve months ago, or a free trial that converted, possibly under a different email address. Trace it through paddle.net's lookup before assuming the worst; the charge is almost always tied to a real purchase. Take it seriously if Paddle's lookup finds nothing under any of your emails and cards, or if several Paddle charges for products you've never heard of appear in quick succession — stolen cards do get used to buy software licences. Paddle can refund or cancel confirmed-unauthorised transactions as the merchant of record, which is faster than a chargeback; go to your bank only if the lookup route fails, and then get the card reissued.

Frequently asked questions