Video streaming

How to cancel your Disney+ subscription

Disney+ is Disney's streaming service, sold on its own or in bundles with Hulu and ESPN. The statement line confuses people because it sometimes carries a payment-processor prefix (ADY* for Adyen) or shows as a generic Disney subscription or bundle charge, so one line can cover two or three services. Monthly and annual billing both exist, so a single large yearly charge often gets mistaken for an error.

On your statement it usually appears as DISNEYPLUS.COM, DISNEY PLUS, ADY*DISNEYPLUS, DISNEY*SUBSCRIPTION, DISNEY BUNDLE. Not sure the charge is really Disney+? Identify it first.

Cancel on the Disney+ website

Sign in at disneyplus.com in a computer or mobile browser — the smart TV app cannot cancel.
Select your profile icon in the top right, then Account.
Under Subscription, select your plan.
Choose Cancel Subscription.
Pick a reason for cancelling (the survey is optional) and complete the final confirmation step.
Watch for the cancellation confirmation email to the address registered on the account.

Cancelling the subscription does not delete your Disney+ profile or the MyDisney login used across other Disney services.

If you're billed through Apple, Google or another store

Check who bills you first: your Disney+ Account page names the billing party under Subscription.
Apple: open Settings on your iPhone or iPad, tap your name, then Subscriptions, select Disney+ and cancel.
Google Play: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions, select Disney+ and cancel.
Amazon or Roku billing: cancel from Amazon's Memberships and Subscriptions page, or from the Roku channel's Manage subscription option.
If Disney+ came free or discounted through a mobile carrier or TV provider promotion, manage or cancel it through that provider.

If you have a Disney bundle with Hulu or ESPN

You cannot drop a single service from a bundle — cancelling ends the whole bundle.
Cancel the bundle from your Disney+ Account page under Subscription.
After the current billing period ends, resubscribe to just the service you want directly on that service's own site.

Refunds, timing and what you'll still be charged

Disney+ does not prorate. When you cancel, access continues until the end of the current billing period — for annual plans that means until the end of the prepaid year, with no refund for the remaining months. Support has been known to consider refunds shortly after a new charge (commonly described as a roughly seven-day window), but this is discretionary rather than a published on-demand right, so treat cancellation as effective at period end.

Watch out for these

You cannot cancel from the smart TV app — you need a browser, or the store that bills you.
Bundles are all-or-nothing: cancelling Disney+ in a bundle also ends Hulu and ESPN access on that plan.
Annual plans renew as one large yearly charge, and cancelling mid-year does not trigger a refund for unused months.
Cancelling the subscription does not close your MyDisney account, so emails and stored payment details persist unless you delete the account separately.

Cancellation flows change — confirm against Disney+'s current account or help page (official help).

After you cancel: make sure it stuck

Check for the cancellation confirmation email from Disney+.
Reopen Account, and confirm the Subscription section shows an end date instead of a next-billing date.
On your next statement, check for DISNEYPLUS, ADY*DISNEYPLUS and DISNEY BUNDLE lines — a bundle charge continuing means the cancel happened on the wrong service or account.
Generate a paper trail with the free cancellation-letter tool — useful if billing continues and you need proof.
If it keeps charging after you cancel, follow the escalation playbook before disputing.

While you're at it — find the ones you forgot

Disney+ is rarely the only recurring charge. Upload a statement and find every subscription — trials that converted, quiet price rises, duplicates — each with its yearly cost, so you can clear them in one sitting.

Find my subscriptions

Questions

Disney+ cancellation FAQs

Why can't I find the cancel button on Disney+?

Usually because you are billed by a third party. If you subscribed through Apple, Google Play, Amazon, Roku or a carrier promotion, the cancel option lives with that biller, and the Disney+ Account page will point you to them instead of showing a cancel button. It also will not appear in the smart TV app.

If I cancel Disney+ do I lose Hulu too?

Only if they are on the same bundle. Bundles cancel as a unit, so cancelling ends every service in the plan at the end of the billing period. If you pay for Hulu separately, it is unaffected.

Do I get a refund if I cancel a Disney+ annual plan?

No prorated refund. You keep access until the end of the year you already paid for, and the plan simply does not renew. Refunds outside a short window after a fresh charge are at support's discretion.

Does cancelling Disney+ delete my account?

No. The subscription ends but your Disney+ and MyDisney accounts remain, including watch history and payment details. Deleting the account itself is a separate process through Disney's account or privacy pages.

Why is DISNEYPLUS.COM on my bank statement?

That descriptor is Disney+ (video streaming). If you don't recognise it, confirm any charge with our free lookup before cancelling or disputing — descriptors often name a biller or platform rather than the service itself.

Disney+ is still charging me after I cancelled — what now?

First check you cancelled in the right place: if you subscribed through Apple, Google, Amazon or a TV provider, the service's own website can't stop that billing. If it still charges, keep your cancellation confirmation and follow our guide for a subscription that keeps charging after you cancel — and only dispute with your bank as a last resort.