News & Media

How to cancel your The New York Times subscription

The New York Times sells digital subscriptions (All Access, News, Games, Cooking, The Athletic) and print home delivery, all auto-renewing. The Times was long notorious for requiring a chat or phone conversation to cancel; it now offers online cancellation from account settings for many subscription types, with chat and phone remaining as fallbacks — and every channel pushes discounted retention offers before letting you go.

On your statement it usually appears as NYT*NYTIMES, NYTIMES DISC, NYTIMES DIGITAL, NYTIMES, THE NEW YORK TIMES. Not sure the charge is really The New York Times? Identify it first.

Cancel online from your NYT account

Sign in at myaccount.nytimes.com with the email tied to the subscription.
Open Subscription Overview and find Manage Subscription.
Click Cancel your subscription (if your subscription type is eligible for online cancellation).
Work through the prompts — expect at least one discounted-rate retention offer before the final step.
Confirm the cancellation and save the confirmation email as proof.

If no cancel option appears in your account, your subscription type or region still requires chat or phone.

Cancel by live chat or phone

Start a chat from the NYT help site (help.nytimes.com) during posted customer-care hours, or call 866-273-3612.
Tell the representative you want to cancel; they are trained to counter with a lower promotional rate, so decline clearly if you want out.
Ask for explicit confirmation of the cancellation date and an emailed confirmation before ending the conversation.

Phone and chat operate on limited hours (longer on weekdays than weekends), so mid-day on a weekday is the most reliable window.

Cancel a third-party-billed subscription

Apple: Settings > your name > Subscriptions > New York Times > Cancel Subscription.
Google Play: profile icon > Payments & subscriptions > Subscriptions > cancel there.
Amazon: Your Memberships and Subscriptions > Manage Subscription > Cancel.
The NYT cannot cancel subscriptions billed by these platforms — the platform's own flow is the only route.

Refunds, timing and what you'll still be charged

Digital subscriptions are nonrefundable for unused time: cancelling stops the next renewal and access continues until the end of the current billing cycle. Print home delivery is more generous — undelivered copies after cancellation are refunded pro rata on most plan types. Regional consumer law creates exceptions: subscribers in the EU and UK can get a full refund within 14 days of subscribing, and Québec residents are entitled to prorated refunds subject to a capped cancellation fee. Introductory-rate subscribers should note that the jump to the standard rate is itself a common cancellation trigger — cancelling before the promo period ends avoids the first full-price charge.

Watch out for these

Retention offers are aggressive on every channel — the online flow, chat, and phone all present cut-rate deals (often a steep discount for a year) before processing the cancellation.
Introductory pricing quietly steps up to the standard rate when the promo term ends; the NYTIMES DISC descriptor on your statement often marks that first full-price charge.
Each NYT product (News, Games, Cooking, The Athletic, All Access) is a separate subscription — cancelling one doesn't cancel the others.
If you subscribed via Apple, Google, or Amazon, the NYT site shows no cancel option at all; people burn time in chat before learning the platform owns the billing.

Cancellation flows change — confirm against The New York Times's current account or help page (official help).

After you cancel: make sure it stuck

Confirm you received a cancellation confirmation email and that Subscription Overview shows no upcoming renewal.
Watch the next two statements for NYT*NYTIMES or NYTIMES DISC charges — billing that continues past the cycle end is worth disputing with your confirmation in hand.
Check for other active NYT products (Games, Cooking, The Athletic) still billing separately.
Generate a paper trail with the free cancellation-letter tool — useful if billing continues and you need proof.
If it keeps charging after you cancel, follow the escalation playbook before disputing.

While you're at it — find the ones you forgot

The New York Times is rarely the only recurring charge. Upload a statement and find every subscription — trials that converted, quiet price rises, duplicates — each with its yearly cost, so you can clear them in one sitting.

Find my subscriptions

Questions

The New York Times cancellation FAQs

Do I still have to call or chat to cancel The New York Times?

Not always anymore. Many digital and home-delivery subscriptions can now be cancelled directly from account settings at myaccount.nytimes.com. If your account shows no cancel option, chat during posted hours or the 866-273-3612 phone line remains the route — and platform-billed (Apple/Google/Amazon) subscriptions are cancelled on those platforms.

What is the NYTIMES DISC charge on my statement?

It's a New York Times billing descriptor for a digital subscription — commonly seen when an introductory discount rolls over or renews. Other variants include NYT*NYTIMES, NYTIMES DIGITAL, and THE NEW YORK TIMES.

Will the NYT refund me for the unused part of my subscription?

For digital plans, generally no — cancellation takes effect at the end of the billing period and unused time isn't refunded. Exceptions exist for print (prorated refunds for undelivered copies on most plans), EU/UK subscribers within 14 days of signup, and Québec residents under provincial law.

What retention offer will they make if I try to cancel?

Expect a discounted rate — the online flow and human agents both counter a cancellation request with a promotional price for a further term. If you actually want to leave, state it plainly and continue to the final confirmation; if you just want a cheaper rate, starting the cancellation flow is a known way to surface the offer.

Why is NYT*NYTIMES on my bank statement?

That descriptor is The New York Times (news & media). If you don't recognise it, confirm any charge with our free lookup before cancelling or disputing — descriptors often name a biller or platform rather than the service itself.

The New York Times is still charging me after I cancelled — what now?

First check you cancelled in the right place: if you subscribed through Apple, Google, Amazon or a TV provider, the service's own website can't stop that billing. If it still charges, keep your cancellation confirmation and follow our guide for a subscription that keeps charging after you cancel — and only dispute with your bank as a last resort.