Payment processor / biller

How to cancel your ProBiller (MBI*ProBiller) subscription

ProBiller is not a subscription itself — it's a payment processor (historically MBI/Mindgeek-affiliated) that bills on behalf of many websites, most commonly adult entertainment, dating, gaming, and other online memberships. The statement shows the biller's name (often with a short site code and a phone number) instead of the actual website, which is deliberate discretion but makes charges hard to recognize. To cancel, you identify which site the charge belongs to through ProBiller and cancel the membership with them directly.

On your statement it usually appears as PROBILLER.COM, MBI*PROBILLER.COM, MBI-PROBILLER.COM, PROBILLER.COM 855-232-9550. Not sure the charge is really ProBiller (MBI*ProBiller)? Identify it first.

Identify the subscription behind the charge

Go to probiller.com and sign in with the email you likely used, then review the billing history to see which website and membership the charge belongs to.
If you can't log in, search your inbox (including spam) for emails from ProBiller or 'subscription' around the date of the first charge — signup confirmations name the actual site.
Note any short letter code and phone number that appears after MBI*PROBILLER.COM on your statement; support uses these to trace the site.
Check with household members — ProBiller's own guidance is to confirm no family member made the purchase on your card.

Cancel through ProBiller support (24/7)

Call +1-855-232-9550 (US/Canada; international numbers are listed on probiller.com/contact-us).
Or use the live chat on probiller.com's support page, or email their billing support address.
Give the agent the charge details (date, amount, descriptor, and the email or card used) so they can locate the membership.
Ask them to cancel the recurring membership — ProBiller states it can stop recurring memberships directly.
Ask whether any additional membership packages or cross-sales exist on the account, and have those cancelled too.
Request the cancellation confirmation email and check your spam folder for it.

Cancel on the underlying website

Once you know which site the charge is for, log into that site and cancel the membership in its account/billing settings as well.
Keep both the site's confirmation and ProBiller's confirmation — the pair proves the recurring billing was ended.

Refunds, timing and what you'll still be charged

ProBiller publishes no blanket refund policy; refunds are handled case-by-case through its 24/7 support, and asking politely for a refund of an unrecognized or just-renewed charge sometimes succeeds because processors prefer refunds over chargebacks. If ProBiller can find no account matching your email or card, treat the charge as potential card misuse: ask your issuer to dispute it and replace the card. For charges continuing after a confirmed cancellation, dispute the post-cancellation charges with your bank and provide the confirmation email.

Watch out for these

The descriptor hides the real merchant — MBI*PROBILLER.COM is the biller, and the actual website is only visible in your ProBiller billing history or a trailing site/phone code.
Cross-sale trap: ProBiller itself notes that additional membership packages may have been selected at signup — cancelling one membership can leave another still billing, so ask support to check the whole account.
Trial memberships to sites billed by ProBiller often auto-convert to full-price recurring plans.
Cancellation confirmation emails frequently land in spam; without that email you have weak evidence if billing continues.

Cancellation flows change — confirm against ProBiller (MBI*ProBiller)'s current account or help page (official help).

After you cancel: make sure it stuck

Confirm you received ProBiller's cancellation email (check spam) and save it.
Ask support to verify zero active memberships or cross-sold packages remain on your email and card.
Watch the next billing cycle for any PROBILLER or MBI* descriptor; if one appears, dispute it with your bank using the confirmation as evidence.
Generate a paper trail with the free cancellation-letter tool — useful if billing continues and you need proof.
If it keeps charging after you cancel, follow the escalation playbook before disputing.

While you're at it — find the ones you forgot

ProBiller (MBI*ProBiller) is rarely the only recurring charge. Upload a statement and find every subscription — trials that converted, quiet price rises, duplicates — each with its yearly cost, so you can clear them in one sitting.

Find my subscriptions

Questions

ProBiller (MBI*ProBiller) cancellation FAQs

What is this MBI*PROBILLER.COM charge?

ProBiller is a payment processor that bills for many membership websites (commonly adult, dating, and entertainment sites). The charge is a subscription to one of those sites — sign in at probiller.com or call 1-855-232-9550 to see which one.

How do I find out which website is charging me?

Log into probiller.com and check the billing history, search your email for a ProBiller signup confirmation from around the first charge date, or give support the charge date, amount, and descriptor code so they can trace it.

I cancelled but I'm still being charged — why?

Often a second, cross-sold membership was attached at signup and is billing separately. Contact ProBiller support, have them list every active membership on your email and card, and cancel each one; then dispute any charge that posts after the confirmations.

Is a ProBiller charge a sign of stolen card details?

Not usually — most are forgotten or household subscriptions billed under the processor's name. But if ProBiller support finds no account matching your email or card, treat it as unauthorized: dispute the charge and have your bank reissue the card.

Why is PROBILLER.COM on my bank statement?

That descriptor is ProBiller (MBI*ProBiller) (payment processor / biller). If you don't recognise it, confirm any charge with our free lookup before cancelling or disputing — descriptors often name a biller or platform rather than the service itself.

ProBiller (MBI*ProBiller) is still charging me after I cancelled — what now?

First check you cancelled in the right place: if you subscribed through Apple, Google, Amazon or a TV provider, the service's own website can't stop that billing. If it still charges, keep your cancellation confirmation and follow our guide for a subscription that keeps charging after you cancel — and only dispute with your bank as a last resort.