International snack subscription box

How to cancel your SnackCrate subscription

SnackCrate ships monthly boxes of international snacks, billing your first box at signup and then auto-renewing on the 5th of each month. Cancellation is self-serve from your account on the website — there is no app-store billing — but SnackCrate has a documented pattern of cancellation friction: BBB has logged over a hundred complaints in recent years, issued an alert after the company stopped responding, and customers report hard-to-find cancel buttons, renewals after cancelling, and surprise exit fees on discounted plans. Cancel early in the month and keep proof.

On your statement it usually appears as SNACKCRATE, SNACKCRATE INC, SNACKCRATE.COM. Not sure the charge is really SnackCrate? Identify it first.

Cancel from your SnackCrate account

Go to snackcrate.com in a browser (use the website even on your phone — SnackCrate doesn't bill through the App Store) and log in.
Open your account/subscription settings and select your active subscription.
Choose the cancel option and complete every confirmation prompt — stopping partway through the retention offers leaves the plan active.
Screenshot the final confirmation and keep any confirmation email.

Do this before the 5th of the month. Renewals run on the 5th, and cancelling after billing doesn't refund that month's crate.

Cancel through the help center or email

Use SnackCrate's help center contact form, or email happy@snackcrate.com from your account email.
State that you're cancelling, name the exact plan, and ask for written confirmation with the effective date.
If a renewal posts after your request, reply to the same thread with your statement's charge date and amount.

Given the complaint history, the written trail from this route is worth having even if you also cancel in-account.

Refunds, timing and what you'll still be charged

SnackCrate bills your first month immediately at signup and renews on the 5th of each month; a renewal that has already run pays for a crate that enters production, and cancellation doesn't claw it back. Prepaid multi-month and annual plans are where refunds get contentious: BBB complaints document customers on discounted longer plans being told to pay a "Fair Exit Option" charge — the difference between the discounted rate and month-to-month pricing — to get out, a fee that doesn't appear in the company's advertised cancellation policy. If you're charged after a documented cancellation and support doesn't resolve it, customers have escalated to card disputes and BBB complaints, which is easier with a screenshot and dated confirmation in hand.

Watch out for these

The renewal date is the 5th of the month, and your first charge happens the moment you sign up — a signup late in the month can see a second charge within days.
Customers repeatedly report the cancel flow being hard to complete: buried buttons, links that lead elsewhere, and cancellations that don't stick. Screenshot the confirmation every time.
Discounted longer-term plans have triggered undisclosed "Fair Exit Option" fees at cancellation, per BBB complaints — check what plan you're actually on before assuming you can walk away free.
Multiple BBB complaints describe charges continuing months after cancellation, so this is a subscription to keep monitoring after you cancel.

Cancellation flows change — confirm against SnackCrate's current account or help page (official help).

After you cancel: make sure it stuck

Screenshot the cancellation confirmation screen and save any confirmation email — this is your evidence if a charge appears later.
Log back in a few days later and verify the subscription still shows as cancelled.
Check your statement on and just after the 5th of the next month (and the one after) for any new SNACKCRATE charge; dispute promptly with your documentation if one posts.
Generate a paper trail with the free cancellation-letter tool — useful if billing continues and you need proof.
If it keeps charging after you cancel, follow the escalation playbook before disputing.

While you're at it — find the ones you forgot

SnackCrate is rarely the only recurring charge. Upload a statement and find every subscription — trials that converted, quiet price rises, duplicates — each with its yearly cost, so you can clear them in one sitting.

Find my subscriptions

Questions

SnackCrate cancellation FAQs

Why did SnackCrate charge me after I cancelled?

The common causes are cancelling after the 5th-of-month renewal had already run, not completing the final confirmation step of the cancel flow, or — per multiple BBB complaints — cancellations that simply didn't stick. Send your cancellation proof to happy@snackcrate.com; if that fails, a card dispute backed by your dated confirmation is the escalation path.

What is the SnackCrate "Fair Exit Option" fee?

BBB complaints describe support agents requiring a fee to cancel discounted annual or multi-month plans, calculated as the difference between the discounted rate and month-to-month pricing. It isn't part of the advertised cancellation policy, so if it's demanded, ask where it appears in the terms you agreed to and document the exchange.

When do I need to cancel SnackCrate to avoid the next charge?

Before the renewal on the 5th of the month. Once the 5th's charge runs, that crate is paid for and ships; cancellation then only stops future months.

Can I cancel SnackCrate from my phone?

Yes, but through the browser at snackcrate.com — SnackCrate subscriptions aren't billed through Apple or Google, so there's nothing to cancel in phone subscription settings.

Why is SNACKCRATE on my bank statement?

That descriptor is SnackCrate (international snack subscription box). If you don't recognise it, confirm any charge with our free lookup before cancelling or disputing — descriptors often name a biller or platform rather than the service itself.

SnackCrate is still charging me after I cancelled — what now?

First check you cancelled in the right place: if you subscribed through Apple, Google, Amazon or a TV provider, the service's own website can't stop that billing. If it still charges, keep your cancellation confirmation and follow our guide for a subscription that keeps charging after you cancel — and only dispute with your bank as a last resort.